A lot of people don’t understand that support has its own language taboos. For example, the word “feedback” just makes people crazy. Say “thank you for your idea” instead.
— CoSupport: Leading the Way in Customer Support - The Assistly Blog
(via longstride)
Writing and drawing are thinking. We’re told in school that they are skills but that’s wrong. Drawing is a way of thinking. It’s a way of seeing.
— Chris Ware, quoted in The Comics of Chris Ware: Drawing is a Way of Thinking, a book of critical essays on his work. via johnmartz
